FAQ

The things people ask us most, answered plainly. Anything missing, email info@lofifo.com or call +44 7441 429628 and a person will get back to you within 24 hours.

About Lofifo

Who are you?

Lofifo is a UK womenswear label working with a deliberately small range rather than a sprawling catalogue. Every piece is picked for fabric, cut and how it holds up past the first few wears.

Where are you based?

We ship from our UK warehouse in Hackney, London. Lofifo is operated by RHEAKALI LLC.

Shipping and Delivery

Where do you ship?

The United Kingdom only, covering England, Scotland, Wales and Northern Ireland. Homes, workplaces and BFPO addresses all work. We cannot ship to PO boxes. Detail is in our Shipping Policy.

What does delivery cost?

Nothing, on every order, with no minimum spend and no fees appearing at checkout.

How long does it take?

We pick and pack within 1 to 2 business days, Monday to Friday. Delivery then takes 3 to 10 working days, also Monday to Friday. That is 4 to 12 business days end to end.

How do I follow my parcel?

A tracking number reaches you by email once the parcel is scanned into the carrier network. You can also check our Track Your Order page. The first scan often takes 24 to 48 hours to appear, which is normal.

Can I cancel?

Free of charge, any time before dispatch. Email info@lofifo.com with your order number as soon as you decide.

Returns and Refunds

How long do I have?

30 days from the day your order arrives. Items need to be unworn, in original condition, tags attached. Separately, UK law gives you 14 days from delivery to cancel for any reason and another 14 to return the goods. Full detail is in our Return and Refund Policy.

How do I start one?

Email info@lofifo.com with your order number and what is coming back. We reply within 24 hours with the returns address and an authorisation number. Please wait for that before posting.

Who pays the postage?

You do if you changed your mind or want another size. We do, with a prepaid label, if the item is faulty, damaged or not what you ordered.

Is there a restocking fee?

No.

Can I try it on?

Of course. Checking the fit is exactly what the window is for, the same as in a shop. What we cannot take back is something visibly worn out, washed or altered.

When do I get my money?

We inspect and process within 5 working days of your return arriving, then email you. Your bank takes another 3 to 10 working days to show it. It returns to the card or account you paid with, as that is the only route payment providers allow.

Something arrived damaged or wrong.

Email a photo with your order number within 30 days. We cover return postage and you pick: full refund or replacement. We will not push a credit note on you.

Payment and Security

What can I pay with?

Visa, Mastercard, American Express, UnionPay and JCB, plus Apple Pay, Google Pay and Shop Pay. Same list as the checkout. More in our Payment Policy.

What currency?

Pounds sterling, and the price on the page is the price you pay.

What shows on my statement?

LOFIFO. If a charge looks unfamiliar, email us before contacting your bank. We can usually match it to an order the same day.

Are my card details safe?

Yes. Checkout is SSL encrypted and card details pass directly to PCI DSS Level 1 compliant providers. We never see or store your full card number. Your bank may ask you to approve the payment in its app, which is a UK legal requirement.

Contact and Support

How do I reach you?

Email: info@lofifo.com
Phone: +44 7441 429628

When will you reply?

We are open Monday to Friday, 9:00 am to 6:00 pm UK time, closed weekends and bank holidays, and we aim to answer everything within 24 hours. You can also use our Contact Us page.

Customer Service Information

Store name: Lofifo
Company name: RHEAKALI LLC
Entity number: 0008085412
Warehouse address: Sylvester Path, Hackney, London, E8, United Kingdom
Company address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico, 87110, United States
Email: info@lofifo.com
Phone: +44 7441 429628