Shipping policy

When Will My Order Arrive?

Lofifo sends each order tracked and free, with no spend threshold. The wait should be the only thing you notice.

We usually need 1 to 3 business days to process an order. Most orders placed from Monday to Thursday are processed within one business day, and those placed on a Friday evening or at the weekend may take slightly longer.

When processing is complete, your order is shipped and typically arrives in 6 to 11 working days, depending on where you are. From order to doorstep that is typically 7 to 14 business days in total.

Our customer service team is always available to answer any questions you may have about your delivery.

Shipping Carriers

We work with trusted courier partners to ensure your order turns up safely and on time, including:

  • Canada Post
  • Purolator

The carrier used for your order will depend on your location and the most efficient delivery route available.

Order Tracking

Once your order has been shipped, you will get a confirmation email containing your tracking number. You can use this number to follow your parcel's progress via our Track Your Order page.

Please note that tracking can take 24 to 48 hours to show its first movement after you receive the number. This gap is normal and does not mean anything is wrong.

Shipping Costs

Each order delivered within Canada ships free, whatever you spend.

Where Do We Ship?

At the moment we deliver within Canada only, covering every province and territory. We ship to residential addresses, business addresses. We are unable to ship to PO boxes.

Multiple Parcels

If your order contains several items, they may be dispatched separately and arrive on different days, each with its own tracking number. You are never charged extra for this. If one parcel turns up and another has not turned up within a few days, please contact us and we will chase it for you.

Important Notes

Please be aware of the following:

  • Delivery times are estimates and may vary due to factors outside our control, including courier network disruptions, weather conditions, or peak shipping periods
  • Business days exclude weekends and Canadian statutory holidays
  • The delivery address cannot be changed once an order has shipped. Please double check it before placing your order
  • Lofifo is not responsible for delays caused by incorrect address information provided at checkout
  • Parcels held at a depot or collection point are usually kept for 14 to 18 days before being returned to sender

Lost, Delayed or Damaged Orders

If your order is later than expected, email info@lofifo.com. We will look into it with the courier and resolve it as quickly as we can.

If a parcel is confirmed lost in transit, we will offer a replacement or a refund at no additional cost to you. If a parcel turns up damaged, send us a photo and we will arrange a free replacement or a full refund and cover any return postage.

If tracking says delivered but nothing has arrived, please check with neighbours and around your property first, as carriers sometimes leave parcels out of sight. If it still has not appeared after 48 hours, contact us and we will investigate with the carrier.

Prices and Duties

All prices are displayed in Canadian dollars and are the final price you pay. Because we ship domestically, there are no customs charges or import duties on your order.

Changes and Cancellations

You may cancel your order at no cost at any time before it is dispatched. Please send us an email at info@lofifo.com with your order number and the subject line CANCEL ORDER. Once an order has been dispatched it cannot be recalled, but you can refuse the delivery or return it under our Return and Refund Policy.

Summary

  • Processing time: 1 to 3 business days (Monday to Friday)
  • Delivery time: 6 to 11 working days (Monday to Friday)
  • Total estimated delivery: 7 to 14 business days
  • Shipping cost: Free on all orders
  • Tracking: Provided via email once shipped
  • Shipping area: Canada only

Contact

If you have any questions, email info@lofifo.com. We are happy to help.

  • Store Name: Lofifo
  • Sold by Lofifo, 3089 Fontana Court, Burlington, Ontario, L7M 2M1, Canada. Email: info@lofifo.com
  • Warehouse Address: Unit 2, Fellgate, Morecambe LA3 3PE, United Kingdom

Customer Service: Monday to Friday, 8:00 am to 6:00 pm | Saturday and Sunday: Closed

Most enquiries receive a reply within 24 hours. Our Contact Us page lists every way to reach us.