Shipping policy

How Long It Takes

Every Lofifo order ships free across the United Kingdom, tracked, with no minimum spend.

We pick and pack within 1 to 2 business days, Monday to Friday. Order early in the week and it usually leaves the next day. Orders placed on a Friday evening or over a weekend start moving on the next working day.

Once it leaves us, delivery takes 3 to 10 working days depending where you are. From order to doorstep, that is 4 to 12 business days.

Who Carries It

We use Royal Mail and Evri. Which one handles your parcel depends on size and destination. Your tracking email will say.

Tracking

Two emails come from us. The first confirms the order within minutes. The second carries your tracking number, sent once the parcel is scanned into the carrier network.

Expect nothing on tracking for the first 24 to 48 hours after you get the number. That gap is normal. The parcel exists, it just has not passed a scan point.

Check progress any time on our Track Your Order page.

Cost

Free. Every order, no threshold, nothing added at checkout.

Where We Deliver

The United Kingdom only: England, Scotland, Wales and Northern Ireland. Homes, workplaces and BFPO addresses all work. We cannot deliver to PO boxes.

Northern Ireland, the Scottish Highlands, the islands, the Isle of Man and the Channel Islands sit at the longer end of the window.

Split Deliveries

Orders with several items sometimes travel separately and arrive on different days, each with its own tracking number. Never any extra charge. If one lands and the other has not appeared within a few days, tell us and we will chase it.

Worth Knowing

Delivery windows are estimates rather than guarantees. Carrier disruption, weather and peak periods all move them.
Business days exclude weekends and UK bank holidays.
Addresses can only be changed before dispatch, so check carefully at checkout.
We cannot take responsibility for delays caused by an incorrect address supplied at checkout.
Depots and collection points typically hold parcels 14 to 18 days before returning them to sender.

Missed Deliveries

If nobody is in, carriers usually leave the parcel with a neighbour, in a nominated safe place, or at a local collection point, and post a card or send a text explaining where it went.

Late, Lost or Damaged

Not moving: if tracking has been static for 7 working days, email us and we will open a trace with the carrier. You do not need to chase them yourself.

Confirmed lost: we send a replacement or refund in full, whichever you prefer, at no cost to you.

Arrived damaged: send a photo. We arrange a free replacement or a full refund and cover any return postage.

Marked delivered but missing: check with neighbours, in porches, behind bins, and with anyone else in the building. Carriers do leave things out of sight. If it has still not surfaced 48 hours after the delivery scan, contact us and we will investigate with the carrier.

Prices and Duties

All prices are in pounds sterling and are the final price you pay. Because we ship domestically there are no customs charges or import duties on anything you order.

Changing or Cancelling

Cancel free of charge any time before dispatch. Email us with your order number and CANCEL ORDER in the subject line. Once a parcel has gone we cannot recall it, but you can refuse it at the door or return it under our Return and Refund Policy.

Summary

Dispatch time: 1 to 2 business days (Monday to Friday)
Delivery time: 3 to 10 working days (Monday to Friday)
Total estimate: 4 to 12 business days
Cost: free on every order, no minimum
Tracking: emailed once the parcel is scanned
Area: United Kingdom only, no PO boxes

Contact

Store Name: Lofifo
Company Name: RHEAKALI LLC
Entity Number: 0008085412
Warehouse Address: Sylvester Path, Hackney, London, E8, United Kingdom
Company Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico, 87110, United States
Email: info@lofifo.com
Phone: +44 7441 429628